Embassy Suites Atlanta - Buckhead

Don't stay at the Embassy Suites in Buckhead! The staff were not courteous at all. Apparently there was an power outage shortly after my husband and I arrived. The television stopped working, so I called down to the front desk and explained there is a problem with our television and my husband was trying to watch the game. The front desk clerk words were "it's out, and it's a Geogia Power problem" before I could ask when does she expect it to come back on, she hung up. I called back twice and the same front desk clerk answered and I asked her the when does she expect it to be fixed, her response was "I don't know" kind of like stop bothering me, it's not our problem. There was no "I'm sorry for the inconvenience, and Georgia Power is working on the problem and it will be restored shortly"....I guess professionalism and courteous hurt these days. But this goes a long way with guest, this is absolutely the first hotel I have stayed that has this level of lack of courtesy and respect for their guest(who pays).

The food was great. The food staff were fantastic

Hair in the tub Phone customer service was terrible, the young lady I spoke with was pushy, short, and sarcastic

whole ambiente (furniture, bathroom etc.) old and outdated, needs refurbishing internet for pay in room is no more 'state of the art'

The bed rested very well. Enjoyed my sleep.

The reception and breakfast was horrible. One lady serving the drinks at reception was so rude. Who eats out of paper plates? Really!?!?

When checking in the staff was very friendly and personable. The room was very nice and comfortable. Enjoyed my stay.

Hidden fees Booked.net failed to mention. Complimentary breakfast not so enjoyable.

manager's reception is nice, room service was good and staff friendly

Breakfast should go to 10, phones in our room did not work, nobody showed up after it was reported to front desk, very noisy, all that sound from lobby travels up, and soft close doors would be great for all the inconsiderate people and their children that leave them to slam shut till 12 am and start again at at 6am.

Excellent value overall

We were there during spring break for many schools. This time should be considered "holidays", so that breakfast could be served until 10:30am.

The room is clean and spacious, breakfast was good, and the location was good.

Parking was terrible- my daughter lives nearby and couldn't visit us without having to pay $10 for parking. You have to pay for wifi- $10/day. I travel often and have not stayed at a hotel at this day and age where you have to pay for wifi.

Location was great- breakfast was very good

Sofa bed was terrible - very uncomfortable and the upholstery was very worn

The fact that there is a Ruths Chris steakhouse on site

The room was old and worn down. I saw several small bugs in the bathroom. The soap had been used and not replaced with a new bar trash was stuffed in the soap box, there was someone else's old leftover stinky nachos in the fridge. Overall disgusting room for an embassy suites.

Everything excellent except the vending machine for drinks which was empty through out my stay other than that all perfect will do come back next time

Staff was exceptional.

Breakfast included. Shuttle available to nearby establishments. One can walk to places that are nearby. Knowledge of staff re transportation to downtown Atlanta.

The mattress on the pull out bed was awful. Other Hotels with Pull outs had nice mattresses. The dresser was not level so the drawers kept sliding open. I have been to several Embassy Suites and their breakfast was really good, this was bland at best and the workers just pushed you out of the way to refill stuff. Most likely will not stay here again.

The location is the best thing this hotel has.

Except the location, every thing else in this hotel is not worthy of your time and money.